Bad service

Apparently I didn't pay my DSTV subscription and my account was disconnected. I called them and email the proof to ***. and they connected my decor, after three days my account was disconnected. Whats annoying is that I have been calling for the past four weeks for my account to be connected. Team leaders do not want to take accountability. Ive been advised to be called and nothing happened. My parents are frustrated because they can't watch TV... even now I just called them. The Team leader will call me after 30 minutes and I advise Consultant to tell his team leader to send me an email as proof that he will get back to me. I've been holding for the past 45 minutes for the Team leader. Imagine since the 6th of July until now. THIS IS REALLY DISAPPOINTING AND DISGRACE. ? I ran out of options now...