Bad service

I've made a payment to the wrong DStv account, I've realised after my account was suspended, I called the call centre and they lady advises no payment reflecting on my account, she did some checks and requested me to send an email to *** and attach proof of payments so that they can allocate the payments to the correct account. I've spend 4hours, speaking to 8 different unprofessional consultants, I spoke to Nalisha,Sihle,Nompumelelo Sinemthemba Ngcobo and requested to speak to senior manager, Divonah Governdor..what a nightmare and clueless manager, called again spoke to Michael tried to assist and allocated the payments however I will have to wait for 24hrs again request the manager as I can't stay another 2 days, Mr Calvin Governdor tried to assist@at least he came with the plan of allocating 1 payment however I had to top up R150, bear in mind I made payment on 10th and 20th Feb, what the inconvenience, my worry is what will happen to the other payment of today 20th, I am so frustrated with disgusted, *********** DStv consultants. My question why do I have to send proof of payments if they won't be allocated to the correct account.

Need clarity regarding this matter