Bad service

i called the call centre last week to change my payment date and was not told about the pro-rata fee. Today they suspend my service and i speak to Sisipho who is defending the call centre agent i spoke to who didn't even tell me about the fee and she said she cannot activate my services. When i ask for a team leader to call me back she said it cannot happen. what service are they giving out. I will cancel my services with them and rather stream .