BAD SERVICE

I have asked to downgrade my package 2month back and the lady told me that they will downgrade it only to find out that it was not done. I called in today to downgrade and they also disconnected me from showmax I don't know why becouse after I spoke to them I can't connect to showmax. And I was promised to be contacted by line manager at 09:45 no one called me unacceptable behavior from multichoice staff members if you don't want to work please stay home