Bad service

Dear DSTV management, I do not think it is funny and fair anymore that I keep being disconnected whereas I have manually paid my subscription for July 2024. Today i spoke to a very arrogant guy who I ended up shouting at when he tried to push me away. Telling me that I will receive feedback from management about my account 24hours later was the last straw and I just couldn’t hold my anger anymore. For a couple of minutes this guy refused for me to speak to a manager and claimed all of a sudden that he couldn’t hear me. Today i spent almost 50 minutes explaining the same thing over and over again. I was finally assisted by a lady who understood my frustration and hence I got reconnected again. Fact of the matter is that it can’t be my problem that my money is not allocated to my account by your system. I’m sorry I am now exhausted from being disconnected every two to three days. This is my time, my minutes and I do not benefit nothing from being disconnected whereas I have paid. What a pathetic excuse for my disconnections 😭😭😰😰