Bad service

Good day

I am so dissapointed in you guys the level of bad service i received from you guys is dissapointing.

I went o the chat bot and spoke to qolisile. I wanted to downgrade from family to access only for dec qondi downgrade to access for me me without any problem and i was happy when i went to pay i was told it is disconnected i went to the bot again then spoke to lebogang who said i must pay 218 before i can downgrade which was surprising because qondi downgraded me to pay 122.59 not 218 when i asked lebo said no i must pay the family premium before i can downgrade which doesnt make sense i can just pay my premium and not downgrade then i spoke to lungile who as well told me alot of useless information saying i must pay 366 and that i cannot downgrade without paying i mean who pays for a downgrade and why did qo di downgrade to access for me without having to pay all these monies all i asked for was to downgrade from family to access only for dec.i ha e also taken this to hellopeter