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Puse M

1 reviews | Active since Apr 2020

05 Jul 2023, 22:45

Bad service

Good day

It is with great disappointment that I send you this email. I have been sent from pillar to post since 22 June 2023. I made a payment of R478 on the 22 June using your WhatsApp portal, as I do every month. To my surprise the next day I was disconnected. I called your call center and to this day nobody can help because my proof of payment is my bank statement. This is a card payment therefore the bank can only give me a statement to prove that this is what I paid. Today I was told to take that statement to the nearest dstv branch, I called them first to see if they can help and a lady by the name of Thulisile at TV Avenue Springs advice me that she can't assist me because they don't have a printer since June 2023.

I need this matter resolved as soon as possible

My number is ***

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2023, 22:47
Official
Hi Puse Mason, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
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Puse M's update15 Jul 2023, 09:18
Reviewer Update
So sad how nobody at Dstv Multichoice is able to help me, each time someone calls and tells me they will escalate, almost a month later, all they do is reconnect me for a few days and disconnect me again over and over. I demand a serious explanation and some sort of compansation as I have paid for this service. It's so disturbing that such a big institution can struggle with something like this since 22nd of June 2023.
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Puse M's update15 Jul 2023, 09:25
Reviewer Update
You now saying that I owe R884, what the hell for, this is seriously some kind of consumer exploitation I hope this matter can go as far as possible so that this kind of behavior does not happen to someone else
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Puse M's update09 Aug 2023, 10:10
Reviewer Update
Till today dstv have not been able to resolve my issue, yet every day some calls wanting me to put add ons and upgrade, after such appalling service, why would I. Since 22 June 2023, everyday some is escalating to Finance and I'm sitting with on connection for almost 2 months, I know you have a lot of customers and I'm just a number but please treat people fairly