1 reviews | Active since Oct 2020
Bad service
Unacceptable Treatment and Service from Multichoice
Dear Multichoice Customer Service,
I am writing to express my utter dismay and frustration with the appalling level of customer service I have received from Multichoice.
As a premium subscriber who has faithfully paid for your services, I find it absolutely unacceptable that I am being told I must purchase a new decoder in order to access Showmax. This demand is outrageous and demonstrates a complete disregard for customer loyalty and satisfaction.
I have been informed by your representatives that my current decoder is incompatible with Showmax access, and that I must pay extra money to upgrade. This treatment is unjustifiable, especially considering the premium subscription fees I have been paying.
It is unacceptable that customers like myself, who have invested in your premium services, are being penalized and forced to incur additional costs just to access a service that should be included in our subscription.
This experience has left me deeply disappointed and disillusioned with Multichoice's commitment to customer satisfaction. It is clear that there is a severe disconnect between your company's policies and the needs of your loyal customers.
I demand immediate action to rectify this situation and provide a satisfactory resolution. As a paying customer, I deserve to be treated with respect and fairness.
If this issue is not promptly addressed, I will have no choice but to explore alternative service providers who value and respect their customers.
I expect a swift response and resolution to this matter. Thapelo
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
While I appreciate your efforts to clarify the situation, I must express my continued frustration and disappointment with the current state of affairs regarding Showmax access for DStv Premium subscribers.
It is disheartening to learn that the Showmax subscription included with DStv Premium is not limited to use on DStv decoders. However, I must emphasize that the issue at hand is not about device compatibility, but rather about the sudden change in access and the lack of transparency surrounding this change.
As a loyal customer, I expect clear communication and transparency regarding any changes to services included in my subscription. The fact that there was no prior notification or explanation for the changes to Showmax access is unacceptable.
Furthermore, the suggestion that the new Showmax may not work on every device due to manufacturer complexities only adds to the frustration and confusion surrounding this matter.
I urge Multichoice to reconsider its approach to customer communication and to provide a satisfactory resolution to this issue. As a paying customer, I expect to receive the services that I have subscribed to without any additional obstacles or charges.
I look forward to a swift and satisfactory resolution to this matter.
While I appreciate your efforts to clarify the situation, I must express my continued frustration and disappointment with the current state of affairs regarding Showmax access for DStv Premium subscribers.
It is disheartening to learn that the Showmax subscription included with DStv Premium is not limited to use on DStv decoders. However, I must emphasize that the issue at hand is not about device compatibility, but rather about the sudden change in access and the lack of transparency surrounding this change.
As a loyal customer, I expect clear communication and transparency regarding any changes to services included in my subscription. The fact that there was no prior notification or explanation for the changes to Showmax access is unacceptable.
Furthermore, the suggestion that the new Showmax may not work on every device due to manufacturer complexities only adds to the frustration and confusion surrounding this matter.
I urge Multichoice to reconsider its approach to customer communication and to provide a satisfactory resolution to this issue. As a paying customer, I expect to receive the services that I have subscribed to without any additional obstacles or charges.
I look forward to a swift and satisfactory resolution to this matter.