MT
Matome T
1 reviews | Active since Dec 2013
02 Apr 2015, 15:07
Bad Service
I followed proper process by informing them to deactivate my account, January 21 which was 10 days before my payday in essence i informed them in time for my account to be deactivated for the month of February and not to debit the money and they debited R105 then reversed it at the bank and they said the money was for the 10 days viewing during the month of February. on the 26 February i called again and 1 of the consultants said it was an error from their side hence i informed them on time and i'll have to pay only reconnection fee and the package i will be requesting.
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DStv (MultiChoice)'s replyOfficial
05 Apr 2015, 10:21Hello Tshonki,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Apr 2015, 10:21
Official
Hello Tshonki,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,