Bad SErvice

I purchased the DSTV Explorer. Had it installed late last night at about 18h30. Was working fine until today. I called in to customer service because of an overcharged bill that I retrieved from self service. The lady Vilele, clearly did not know what she was taking about and told me that I would be billed today for the amount of R799. I then asked her how can that be if the explorer was only installed late last night. I then told her that I should only pay pro rata and she had an attitude and asked me for how long do I want to pay pro rata. I told her that my debit order had not gone off yet, but that is normally the case. If it doesn't go off on 1st of month it goes off on 2nd. when I called home my son told me that both the explorer and dual view is not working. I made several calls and everytime they tell me to reset and call back if it is not working within 15 minutes. it gives me an error that my account is in arrears. and that my smartcard is not enabled for this channel. How after 1 day can they say my account is in arrears. they are *********** and not very helpful. I had made about 6 calls in all to them. Vilele kept me hanging on the ph for 20 minutes and didn't come bac