Bad Service

Multichoice decided to cancel their older DSTV Cards which then needed to be swapped for the newer cards. As the closest Multichoice branch is approximately 85km from us and would entail a round trip of 170km., the card swap was postponed for a later date. Please note that this is a commercial package and due to the fact that our guests started complaining, I decided to make the trip today (31.03.2015). I arrived at Radio and TV, Postmasburg (Multichoice agent) with the old card as requested by Multichoice (Multichoice informed me telephonically that all I needed was the decoder smart card). I was then asked for the account number and had to call the office for this and was then informed that the decoder was delisted and that I had to bring the decoder to them. They then decided that the decoder number would be ok and I again called my office to send someone to the guesthouse to obtain the decoder number. During this period I ran some other errands and returned to Radio and TV by 13:00 to find that they were closed until 14:00. I could not wait any longer and left Postmasburg. 170km drive for nothing, after explaining how far I had to drive. Why could you not just post the card???