Bad service

Cancelled subscription as I have been retrenched chat on site and customer care confirmed my account is downgraded to family and my bank account will be debited with R 246 on 6 June Debited my account on the 7th with R 934 Again chat on site and customer care confirm difference will be credited to my bank Nothing as yet chatted again with them the 9th and consultant escaleted call to team leader who will contact me within 24 hours Allready more than 48 hours and Im still waiting. This is not acceptable