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Palesa M
1 reviews | Active since Apr 2014
28 Jan 2021, 21:10
Bad service
So today went today I went again to dstv with regards to my 1st complain, today I get a different story, apparently in the month of august someone paid my subscription and that particular person went to reclaim. Now my question is how did that happen because when you pay you confirm your details like name and surname, we don't share accounts either.
Can multichoice open my subscription because I don't see how is that my problem. Hellopeter please help me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Jan 2021, 23:25Hi Palesa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Jan 2021, 23:25
Official
Hi Palesa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PM
Palesa M's updateReviewer Update
29 Jan 2021, 13:19You have been saying all that but nothing is happening. August I made double payments on the 29 and 30. It was my mistake because on the 29th I didn't get a notification of the transaction so I thought it did not go through hence I made another payment on the 30th but still I didn't request for a reversal so can I get what I paid for because your stories don't add up and I don't know who came to claim because I didn't. R400 is a lot of money.
Stop telling me stories, lies just to protect your employees. I want to see my subscription back and I don't care who has to get fired. I want what I paid for finish and klaar.
Stop telling me stories, lies just to protect your employees. I want to see my subscription back and I don't care who has to get fired. I want what I paid for finish and klaar.
PM
Palesa M's update29 Jan 2021, 13:19
Reviewer Update
You have been saying all that but nothing is happening. August I made double payments on the 29 and 30. It was my mistake because on the 29th I didn't get a notification of the transaction so I thought it did not go through hence I made another payment on the 30th but still I didn't request for a reversal so can I get what I paid for because your stories don't add up and I don't know who came to claim because I didn't. R400 is a lot of money.
Stop telling me stories, lies just to protect your employees. I want to see my subscription back and I don't care who has to get fired. I want what I paid for finish and klaar.
Stop telling me stories, lies just to protect your employees. I want to see my subscription back and I don't care who has to get fired. I want what I paid for finish and klaar.
PM
Palesa M's updateReviewer Update
30 Jan 2021, 00:02I'm not quite happy with the whole thing and for the fact that I still have to pay so much over something I'm not at fault with. 2 weeks gone with no dstv but I still have to pay so much and according to you, you don't see anything wrong.
Thank you hellopeter
Thank you hellopeter
PM
Palesa M's update30 Jan 2021, 00:02
Reviewer Update
I'm not quite happy with the whole thing and for the fact that I still have to pay so much over something I'm not at fault with. 2 weeks gone with no dstv but I still have to pay so much and according to you, you don't see anything wrong.
Thank you hellopeter
Thank you hellopeter