Bad service

I have purchased the DSTV ultra and they came for installation after so many calls with no luck, few days later i was disconnected and called the call center and they told me bout the fee i needed to pay . i than advised that the agent who called me never told me about that and can we listen to call recordings, i requested to cancel and the agents keeps on saying they transferring but hung up . i called again and they advised that it will be 180 something to cancel and i agreed and asked to be put to cancellations and they must not hung up and they did again. now this thing is on my report which is affecting me . I need this thing removed as well as my call being traced along with the application form , i need asap feedback within 24hrs on *** , name thulisiwe Hlongwane