BAD SERVICE

We phoned DSTV complain about our decoder, we have the premium package, we were told it is old and needs to be replaced, we were told to take it in as the offices in PE will be open from 08h00 to 23h00 today, Saturday, 6th March 2021, we tried but offices were closed, we went home plugged in the decoder and it gives us an error code, we phoned DSTV just to be told they cannot clear an error E48, we need to take it in to DSTV to be checked, but this morning before we unplugged it it was working just fine.So much for service - not the first time