BAD SERVICE

I want to complain about the bad service that I'm getting from dstv.

Yesterday we bought a new dstv explora decoder got it installed and called dstv to connect a 3rd extra view on my account. I am a premium dstv subscriber. I was on the phone with the agent for 47 minutes and she could not connect the 3rd extra view. I asked her if she can call me back cause I was phoning from a prepaid phone and it seemed that she did not know what she was doing cause she kept putting me on hold. She then took my details and promised to call back. None of my decoders were working by this time...not sure what she did because before I called in my two decoders was working perfectly fine. About 2 and half hours later I called dstv again, spoke to Ruben and according to him my subscription was cancelled which I definitely did not ask for. He then also tried to reconnect my services also promising to call me back...needless to say nothing happen. An hour later I called again...spoke to Natalie she tried to reconnect services cause she told me everything was a mess on my account. Spent more then 20 minutes on the phone with her...she told me she will have to escalate my query cause she wont be able to assist and that it will take 4 hours to be fixed giving me the following reference nr #INC/-155828. So we thought this morning all would be sorted...but alas still same ****** problem. I called in AGAIN, spoke to Ronny, was on the phone with him for 1 hour and 20 minutes...he at least got my primary decoder to work but no extra view on 2nd and 3rd decoders. He told me he will escalate to technicians and they will call me to assist. It's now more then 3 hours later still no call from technician. I pay dstv every month premium subscription fee on time but now I'm being inconvenienced with only a "sorry for the inconvenience" from your agents...nevermind about all the money I spent from my prepaid cell phone to your call centre...or my time that I must take sitting on the phone the whole time or the fact that we cannot watch our favourite shows. Why do I pay more then R1000 for such bad service? This is so ****** frustrating!