bad service

On the 6th of January 2024 between 1:pm and 1:35pm ,I walked in at Multichoice service center in randburg The service I received from the consultant was shocking. I didn't take the consultant name ,however she was at cubicle no 35.She was very irritated and it was a waste of time to go there. I felt like I just disturbed her while she was in her living room watching her. Favorite soapy. I went to multichoice wanted to separate my decoders .she asked me for my smart card number ,which i found it weird. How do you ask me for my smart card number if you next to the computer with my information. I am shocked that i am still dealing with such service in 2024.Can this be handled internally and i need feedback.