Bad service

DStv over charging us I'm on compact plus I'm always paying 800 or 1200 not the same amount every month this month I was suppose to pay this month the 10Th May 2024 then I decided to pay earlier I paid on the 27 April I paid R800 then now this morning my subscription was disconnected I called them the consultant said you should have paid on the 10th of May not before so how on earth can someone not allowed to pay before the initial date. I think you need a new owner to train and make changes cause this is like one of the ******* political parties when ever you see the money's you want to take everything knowing our law is not protecting us in South Africa my customer number ***5 I think in ten years time dstv won't be a priority you guys are running it like a ****