Bad service

On the 7th March 2020 I paid my dstv R867 and I used account ***9 instead of account ***4. Then on the 9th my service was disconnected when I called they said they did not receive payment I informed them that I paid using ***9 they picked up the payment and asked me to send proof which is my bank statement and I emailed it they confirmed they received it and my service was active again . On the 13th again they disconnect my service I called again and they search for email with proof of payment and they picked it up and they sorted everything now again I received an sms saying my service will be disconnected tomorrow . I communicated with dstv via messenger on Facebook and who ever is responding there is telling me that I did not pay and they ask me to email proof of payment I did email my bank statement because I always pay my dstv via internet banking and guess what they now telling me that they need actual proof of payment not bank statement? I don't understand because bank statement shows it clear R867 paid on the 7th March 2020 to multichoice but no one I willing to help. So all in all multichoice is denying R867 that I paid into their account. Can someone sort this out urgently before I take this futher