Bad service (***5)

I have being with multichoice almost 10 years now, but their service is messed up up until now , it doesn’t improve. I previously requested a debit order to pay for my services & December I decided to pay via EFT an amount of R574, on the 10th they suspended my services. I phone them asking the reason & they said it was a technical error, & my services were reseted & all was well. Today the 15th they suspend my services, I checked my balance on the app it shows that I am owing R228.16 which is due by 24th Jan. My question is why suspend my service if I am not owing is it a technical problem again, why can’t they do this right from the start. Almost everyone in South Africa have DSTV, that means they can’t manage their customer. Just wish there would be one company that can render a better service I would join immediately and live this madness. Just because they have huge number of customers still doesn’t give them the right to take advantage of them