Bad service

I don't know if the team leaders at multichoice tell each other to tell customer that they will come back before the end of the day, am saying this because I have been waiting for call from team leader who promisitse to call me, now I have been calling their contact center without resolution, they only say they will come back to me, the latest call the consultant told me that the issue is resolved she will debit the money on the 20 June, today is the 22 I am doing follow up, the consultant is failing to assist, and all team leaders are busy they will come back to me, at that time I wasted airtime for the third time without resolution.