Bad Service

I am very disappointed in DSTV (Multichoice), they debited my account on the 28th of August 2020. When I called to escalate the matter with them, I was told by one of their supervisors by the name of Kaylene/Kaylee that my money will be refunded within "SEVEN DAYS". I called DSTV (Multichoice) last week I got the same reply my money will reflect "SOON" I called yesterday and was told their systems are down, therefore I can't be assisted, I asked the consultant who assisted me yesterday to take my details and pass it on one of their supervisors to call me with regards to my query, no supervisor called me back, I had to call DSTV (Multichoice) yet again this morning, for my money. I'm very dissatisfied with the service that I got from DSTV (Multichoice), I had to use my airtime to call and wait long to be assisted when they eventually answered their phones, I was not helped. Your services are bad, your supervisors are all lairs...