KK
Khethile K

1 reviews | Active since Dec 2020

06 Dec 2020, 21:23

BAD SERVICE

Pathetic service and day *******, I am highly disgusted and disappointed at Multi choice, I made my payment on the 05.12.2020 and all DSTC/MULTCHOICE to re-connect my service. I was told that my payment is not reflecting I need to send them a proof of payment which I did (***), then I was after an hour still I was not reconnect. I called then to find out on what was the problem to my surprised I was told that an email address was incorrect I mean really I got it from their consultant, they gave me a different email address (***),again the service was not reconnected, I MADE NUMEROUS PHONE CALLS ON MY PHONE EVERY SINGLE DAY USING MY AIRTIME AND PHONE CALLS WERE DROPPED ON MY EYER. I would like to formally lodge a complaint and put on record that your company has harassed me and neglected all my efforts to the right of viewing what I am paying for and still continue to put my name into dispute as they are unable to get back to me regarding several PHONE CALLS I'VE MADE. TO DATE I HAVE USED R 90.00 CALLING YOUR CALL.... THEIR SERVISEMIT'S SO PATHETIC I CAN NAME THEM

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2020, 21:38
Official
Hi Khethile Khanyile, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team