Bad service

Good afternoon. I had a problem with channel 194. So I called DStv MultiChoice Randburg. I followed the prompt and eventually got through a person called Luthando. I then told him that I have a problem with channel 194 only. So he asked me on my remote I must follow what he tells me to do. So I followed what he told me to do and I was on wizard installation. At that point he asked to change to universal. Press on in scan so I told him no scanning was taking place. so he told me to go back and press factory default. Nothing was happening. I must admit this was a very long call however he told me that I must disconnect everything remove the smart card wait for 15 mins and he will work on it from his side. When I reconnected again I found that I could not get out of wizard installations. So I called back again followed the prompt got through someone else went over. I explained to the person the TV is at wizard installation and I can't get off it to watch TV. So he said I must get a I someone from DStv MultiChoice to come out to sort it out. So I asked him why should I pay for someone to come out when Luthando instructed me till this point now I can't get wizard installation out. So I asked to speak to a manager. He told me to hold on left me hanging on for almost an hour with music in my ear. I could not wait any longer because the call was costing me money. So I ended the call. I called back and again followed the prompt and got through a person Charmaine she also tried to help again we could not get off wizard installation. So I explained to her what Luthando asked me to do. She told me that Luthando instructed me in correctly to go on factory default that would have wiped out all the channels. So I told her that's not my fault as I just followed instructions from Luthando. So I asked again to speak to a manager. She said she will send a message to the manager to contact me. She was working from home. A manager will call me in a hour or two. No calls as yet. My daughter called again and this followed the prompt and the spoke to M. Collins she tried to help and again could not get off wizard installation. However she said she will get someone to call me back. She asked me to hold on went to someone came back and told someone will call me today. No calls. So I can't watch any TV now. I don't understand why should I get someone out to me to sort the problem out when I only had a problem with channel 194. Luthando instructed me incorrectly and wiped out all the channels. DSTV MultiChoice will have to send someone to sort it out. I will not pay for someone else's mistake. One with think when you call to be assisted by professionals the print will be sorted out not had a bigger problem to something small. Due to covid protocols I need the TV on so I can listen to the word of God. Please assist urgently I am in doors and need to watch TV . Thank you in advance. This was a long day and wasted phone calls to DStv MultiChoice.