Bad service

Im paying for a package and I'm not receiving half the channels that I'm paying for, if I call multichoice they apologize and put me on hold for over an hour, I'm using my airtime to get them to sort out something that they are doing wrong and Im not getting assistance from them, multichoice is taking advantage of their customers, I think I will be moving to Netflix now, I want this issue to be sorted out immediately because it's been going on for over 6 weeks now