sZ
sbusiso Z
1 reviews | Active since Jul 2011
10 Apr 2016, 15:05
BAD SERVICE
MY DSTV HAS BEEN DISCONNETED BEFORE PAYMENT DATE WHICH IS 28 OF EVERY MONTH,AND PAYMENT WAS MADE LAST MONTH, OF R700.00 NOW THE CONSULTANT IS TELLING ME THAT I OWE ANOTHER R700.00 WHY? HOW? NO ONE TOLD ME THAT M OWING 1400.00 FOR MY UNDERSTANDING I WAS OWING ONLY 700.00 THAT WHY I ONLY PAID 700.
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DStv (MultiChoice)'s replyOfficial
12 Apr 2016, 18:52Hello sbu2009,
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm when your payment amount of R700.00 wash paid on the 19th March 2016, your account had and overdue amount of R348.20. Overdue amount was deducted from your payment that was made and left your account with the credit amount of R351.80. Your DStv Premium was activated and charged with amount of R50.00 re-connection fee and subscription with R209.70 for the period from the 19th March 2016 until 27th March 2016. Your account was left with credit amount R92.70. Your service was active until the 8th April 2016 and now have and overdue amount of R206.86 payable.
Should you request your service activated amount payable will be R706.99 from the 12th April 2016 until 27th April 2016. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm when your payment amount of R700.00 wash paid on the 19th March 2016, your account had and overdue amount of R348.20. Overdue amount was deducted from your payment that was made and left your account with the credit amount of R351.80. Your DStv Premium was activated and charged with amount of R50.00 re-connection fee and subscription with R209.70 for the period from the 19th March 2016 until 27th March 2016. Your account was left with credit amount R92.70. Your service was active until the 8th April 2016 and now have and overdue amount of R206.86 payable.
Should you request your service activated amount payable will be R706.99 from the 12th April 2016 until 27th April 2016. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Apr 2016, 18:52
Official
Hello sbu2009,
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm when your payment amount of R700.00 wash paid on the 19th March 2016, your account had and overdue amount of R348.20. Overdue amount was deducted from your payment that was made and left your account with the credit amount of R351.80. Your DStv Premium was activated and charged with amount of R50.00 re-connection fee and subscription with R209.70 for the period from the 19th March 2016 until 27th March 2016. Your account was left with credit amount R92.70. Your service was active until the 8th April 2016 and now have and overdue amount of R206.86 payable.
Should you request your service activated amount payable will be R706.99 from the 12th April 2016 until 27th April 2016. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm when your payment amount of R700.00 wash paid on the 19th March 2016, your account had and overdue amount of R348.20. Overdue amount was deducted from your payment that was made and left your account with the credit amount of R351.80. Your DStv Premium was activated and charged with amount of R50.00 re-connection fee and subscription with R209.70 for the period from the 19th March 2016 until 27th March 2016. Your account was left with credit amount R92.70. Your service was active until the 8th April 2016 and now have and overdue amount of R206.86 payable.
Should you request your service activated amount payable will be R706.99 from the 12th April 2016 until 27th April 2016. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,