Bad Service

I am utterly disgusted with your service, I called in January to downgrade from compact to easy view, February the debited R39.00 as per my request now in March they took out R319.00 when *** on the 5th of April at 20:44 from my 079 number I spoke to a consultant who advised me to hold on whilst she checked my account I held on for her for over 5 minutes without her even placing the call on hold I could hear the party at the back round and eventually she cut the call, May I please have my refund asap. I will not waist another cent of my money calling your call centre and speaking to a bunch of unprofessional nxa.