bad service

Have been having error codes for the past 2 weeks and the first agent i spoke to cleared the error code which after an hour they came back ,I then spoke to lunga from the survey department he told me its the frequencies i then called the accredited installer he checked and i witnessed him changing all 3 decoders we called the multichoice call center then errors were cleared after a5min it started again i called and spoke to Phumla for over an hour going back and forth switching the decoders over and over again so she then eventually advised that she sent an email to the extra view department and they going to call me back ,waited for the whole day with no luck ,Sent email with ref ***8 still with no one getting back to me i called again and requested for error code to be cleared spoke to Rochelle and she cleared it for an hour the was again bac to square 1 so yesterday again called the call center spoke to Rian and he tried to assist but just couldn't as he promised that will receive call from the extra view department yet Im still waiting even today this is so not fair ,whenever i want to watch tv im must call the call center to get error code cleared as i cant clear them on self service its really not fair the Time ,Money i spend to just get error codes cleared its just not fair .