Bad service

I bought a new decoder and it was installed now the problem is I had to wait for 2 hours for the error message to be cleared E30,and I spent almost R200,00 on airtime since they won't call back,what a horrible service I received 14/12/2019, and the rest of the consult whom I spoke too , they were very ***********, there was no emphathy since I told them that I'm running out of airtime , what a worse services I received from Dstv