Bad Service

I've asked to downgrade my subscription from Compact Plus to Compact But the call center agent canceled made a mess. She swapped devices and also canceled extraview. Called in asking for extraview to be linked back instead they created other subscription. Called and I was told that Im the one who asked for it, I asked to listen to the recordings and also to cancel that other subscription but it wasn't canceled and they didn't come back to regarding the recordings. I'm so hurt cos they all I wanted was to downgrade because I can't afford anymore but instead now I owe them close to R1500, and before asking for downgrade I was paying 714.00 simply because I wanted to downgrade. I'm so hurt and also I'm getting any help from them.