Bad service

You are always giving out bad services, I have been calling and sending emails to you guys regarding my father's account. He did not have money to pay for your services in August 2023 and you disconnected the services for him and even took the data for that month. Okay he started paying end of August and he excluded the data since it was not loaded and paid his monthly subscription and the data for September which was loaded. All this time he has been paying and excluding that R449 data. In December 2024 he paid his monthly subscription early on the 20th, you kept on switching the services off and charging us the reconnection fee where else we paid. He has been calling you to switch the services back on till to date nothing has happened. Your agents keep telling us that we are owing there's R700 that we need to pay, the money that amounts to R1038 that we paid on the 20th December 2024 is for what? I even spoke to Lydia the team leader she said she is going to escalate the matter the reference number is *** we haven't received any feedback but our dstv is off we still don't know why. Worse thing we don't know how much should we pay this month end. I have requested for a refund since all of you don't know what the money i paid on the 20th is for and I also asked for our internet to be canceled. I am so angry because this has affected my father as he is a pensioner. I don't know if we still want to remain your customer.