Bad Service

My services was discontinued and I spoke to the lady by the name of Aisha or something to raise my queries and she took my details promising that someone superior will call me before 12pm. I did not receive a call and I had to call again at 12:10 and I spoke to some guy by the name of Thabo Mabuza. He was very rude on the phone and he told me that he was going to get IT to assist him with his system. I was put on hold for 15 minutes and 19 seconds of which he said to me getting IT will take only 2 seconds. I am not happy with the manner I was treated, first of all you disconnected my services unduly. Secondly the treatment I got from your call centre agents. Multichoice's service are nonsense when you want to query something you are put on hold for a very long time without help it's just frustrating. Netflix is the way to go and the future.