Bad service

I was called regarding the price lock.. Which I accepted. No consultant advised that I must call the installer to come and install.. 7 days later I call the call center they advise I need to call the installer.. They give me the number and the installer tells me he can't assist.. I called them back again I'm on hold for almost 3min I'm using airtime to call he comes back to ask what area am I in.. This is not on.. I now dnt have airtime to call them what must I do with dis decoder.. The service is poor