ML
Melissa L
1 reviews | Active since Mar 2016
27 Mar 2016, 10:39
Bad Service
Gmail<br> Google+<br> Web<br> Photos<br> more<br> Sent Mail<br> Complaint<br> <br> Melissa Laing<br> to enquiries<br> 16 minutes agoDetails<br> Good Day<br> I have app**** for the DSTV explorer numerous times, every time DSTV comes back and tells me that my application has been rejected due to a negative credit rating on my profile. I have checked my profile and it is clean. I have asked DSTV to tell me what it is on my profile that is negative, but they have not been able to tell me. <br> I pay my account with DSTV diligently every month, and i have never skipped one nor have i ever struggled to pay my subscription with you guys. This treatment that i am receiving from DSTV is insulting, and a slap in the face. I would like to know the real reason why my application is being rejected.<br> <br> Annoyed customer<br> Melissa
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Mar 2016, 14:55Hello laingmel,
Please accept our apology for the delayed response.
According to our records, you have been contacted. It has been advised that your application was declined due to the current status of your credit profile.
This application is not only governed by the payment history for your DStv account. Your credit profile is one of the main requirements to qualify for the Explora deal.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
According to our records, you have been contacted. It has been advised that your application was declined due to the current status of your credit profile.
This application is not only governed by the payment history for your DStv account. Your credit profile is one of the main requirements to qualify for the Explora deal.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Mar 2016, 14:55
Official
Hello laingmel,
Please accept our apology for the delayed response.
According to our records, you have been contacted. It has been advised that your application was declined due to the current status of your credit profile.
This application is not only governed by the payment history for your DStv account. Your credit profile is one of the main requirements to qualify for the Explora deal.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
According to our records, you have been contacted. It has been advised that your application was declined due to the current status of your credit profile.
This application is not only governed by the payment history for your DStv account. Your credit profile is one of the main requirements to qualify for the Explora deal.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,