1 reviews | Active since Mar 2016
Bad service
I have sent fault reports, called multichoice and went to pietermaritzburg agent because my dstv has not been working well for two weeks.My ref no. Is ***.I've been given more than 4 reasons why my dish is not working,but none of those seem to be the answer to our problem.I have an insurance with them which now they dispute is for technical faults which they told me it was when I took it.I need them to send someone to check the cables and the dish,of which they seem less interested in doing.Dates for fault reports are 8,15,17 and 21 March.Calls were made on the 15th,18th.Visits were on the 15th and 17th.I'm not in arrears with them and has never been.Please assist!!!!My name is Beryl Zuma at 62 Bakewell Road Ridgepark Pietermaritzburg.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per the telephonic conversation we had the query has been resolved . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per the telephonic conversation we had the query has been resolved . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,