BAD SERVICE

I called on behalf of my husband Mark Mphafudi who has an account with Multi-choice , last year it we asked for them to change the billing account from his to mine and we spoke to Themba Buthelezi who then send us a 3rd Party Payment form, to me for completion which I did and send it back to him. Today when I called their call centre to alert them that the debit is not going through of which I was sending emails with no response their call centre agent Nomthandazo Malebane had the audacity to me call a ****.And I asked to speak to her superior she just put the phone aside. And one other thing is we are now sitting at debt of R4200.00 which multichoice doesnt agree to payment arrangement. All I want is to pay but I am given a rotten attitude if it was not for my kids I was going to cut this boring repeating( with no shame) contract!!!! Very angry and frustrated!!!!