AC
Annette C
1 reviews | Active since Oct 2013
01 Aug 2023, 16:08
Bad service!!!!!!
Absolutely no joy in 3 days. No catchup downloads My references numbers. ***-i***-i***-i417 No response on email I had a brand new decoder installed in May. I am 72, live in Kloof, no transport and was told to take the decoder to Umhlanga for testing, an impossible task for me. Also no response from the installer A&S systems Hillcrest, on whatssapp or phone.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Aug 2023, 16:16Hi Annette Coetzer,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Aug 2023, 16:16
Official
Hi Annette Coetzer,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
AC
Annette C's updateReviewer Update
02 Aug 2023, 19:35Good Evening After all my calls, I realized the answers given to me were read from a script, no diffirence from the one call to the next.I have also come to the conclusion that DSTV is run by a call center with programed Robots and no management. The only solution they have is to take my brand new decoder, intalled by a credited DSTV installer, who does not respond to any communication, in for testing at a place kilometers from me.I will not rest untill all media in this country is informed of the utmost incompetence and below, low, service is offered.Disgusted Annette Coetzer
AC
Annette C's update02 Aug 2023, 19:35
Reviewer Update
Good Evening After all my calls, I realized the answers given to me were read from a script, no diffirence from the one call to the next.I have also come to the conclusion that DSTV is run by a call center with programed Robots and no management. The only solution they have is to take my brand new decoder, intalled by a credited DSTV installer, who does not respond to any communication, in for testing at a place kilometers from me.I will not rest untill all media in this country is informed of the utmost incompetence and below, low, service is offered.Disgusted Annette Coetzer