sS
stefani S
1 reviews | Active since Mar 2016
09 Mar 2016, 08:07
bad service
we order the dpp in January and since they came to install it every 3 days my dstv goes of and i have to phone in all the time and that is extras airtime i have to pay for and every time they tell us they will fix it and no one does any thing about it im so sick off dstv. and to top it all off we are in R845.00 credit with them and they still take money of my acc. we have spoken to supervisor after supervisor and still nothing gets done about it.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Mar 2016, 14:13Hello smithstefani,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, We hereby confirm that your services are active and you will still be called back by the supervisor you requested that she contact you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, We hereby confirm that your services are active and you will still be called back by the supervisor you requested that she contact you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply10 Mar 2016, 14:13
Official
Hello smithstefani,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, We hereby confirm that your services are active and you will still be called back by the supervisor you requested that she contact you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, We hereby confirm that your services are active and you will still be called back by the supervisor you requested that she contact you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
Best regards,