Bad Service

I have tried getting the \Price Lock\" deal on a number of occasions. The agents always call me at the wrong times and never at the requested time of convenience. I received a call yesterday afternoon and finally got the application processed. the agent could not speak properly and constantly repeated the incorrect information back to me, After 20 odd minutes she advised me that my application was not approved. the addition cost is only R140 more than the new rate that I will be paying, ARE YOU'LL TELLING ME THAT I CANNOT AFFORD R140???. I have been a loyal customer for many years and have never missed a payment. this is absolutely ridiculous. The Agent did not know what she was doing, how do you'll employ people like that? further more i requested to speak to a manager and was put on hold and then she hung up and did not bother calling me back. Is the this level of service that you'll offer?<br> "