1 reviews | Active since Jul 2011
bad service
On the 12/02/2016 Multichoice send me a sms and say I must pay R77.25 as you see the picture and know they come with stories that I am owing them R780.96 that I don't know where it comes from and I don't read the service because of poor service and repeats to the R99 service and extra view + R77.25 that was reversed but know they come with many stories that the company that they were using was having problems and know they didn't get the money from them now they what to put the blame on me! What I know when I downgraded in January said I must pay R77.25 that was the money that was owing them and is the can go to the recordings they were here all what I'm saying it was recorded by their machines that in January I was owing them R77.25 but know they want me to pay for something that I don't know! Multichoice stop doing that to me and fix your problems And open my service!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We have tried to contact you on the contact details provided, however we couldn`t get hold of you please refer to your personal Email address.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We have tried to contact you on the contact details provided, however we couldn`t get hold of you please refer to your personal Email address.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo