Bad service

On Friday 2016-03-04 at approximately 21:15 I called the customer care line. I called for the 4'th time in a week. I spoke to Ms. Mbali Mhlanga ans explained to her that I was frustrated and unhappy because It was my 4'th call in one week to Multichoice to sort out a problem. Every Time I try to rent a movie from box office, I dont receive the movie! It costs me money to sms every time! Then I have to call the call centre for them to rent out the movie to me! It is costing me money to sms, the cost of the movie and phoning the callcentre to rectify the problem! After explaining to Ms. Mhlanga my problem and that I felt unsatisfied that my problem was not sorted out, she raised her voice to me and told me that it is \not the customer care centre agents fault and imp**** that I am \"snippy\" towards her. I am glad that the phone call has been recorded and I sincerely hope that whoever listens to the recording. Why is my problem not receiving any attention? Why is it necessary for me to call the call centre every time? If this doesn't get sorted out soon, I will end my subscription to DSTV immediately."