VM
Virginia M
1 reviews | Active since Jan 2017
15 Dec 2022, 23:14
Bad Service
I've been on chats since 7:36 spoke to different agent on the chat and no1 assisted.. You ask or respond and they take 10 to 20 minutes and when I don't respond in 2minutes I'm asked r u there and chat added.. Struggel6to get another consultant and still I'm not assistant.. Got different amounts from the lil info I got to pay and I'm so confused.. I wonder if it's because I wanted to downgrade spoke to suzan, didithle and don't recall the last agent but I'm sure chats are saved so you can see the tumeline and how I hot different answers from all the 3 agents..
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Dec 2022, 23:22Hi Virginia Magaba,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Dec 2022, 23:22
Official
Hi Virginia Magaba,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
16 Dec 2022, 17:05Hi Virginia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 076*****63 with a *** and could not get hold of you.
Please note that the amount to pay to reconnect DStv Access is R754.12. The amount is including an overdue amount of R511.92.
Should you need further assistance, please email ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 076*****63 with a *** and could not get hold of you.
Please note that the amount to pay to reconnect DStv Access is R754.12. The amount is including an overdue amount of R511.92.
Should you need further assistance, please email ***
Kind Regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Dec 2022, 17:05
Official
Hi Virginia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 076*****63 with a *** and could not get hold of you.
Please note that the amount to pay to reconnect DStv Access is R754.12. The amount is including an overdue amount of R511.92.
Should you need further assistance, please email ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 076*****63 with a *** and could not get hold of you.
Please note that the amount to pay to reconnect DStv Access is R754.12. The amount is including an overdue amount of R511.92.
Should you need further assistance, please email ***
Kind Regards,
DStv: Hello Peter Team