PM
Parshnee M
1 reviews | Active since Jan 2013
29 Feb 2016, 21:15
BAD SERVICE
DSTV - Called to change my package - spent over an hour on the phone. got cut by call centre over 10 times and still have not yet had my problem resolved. No service on secondary line.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Mar 2016, 10:50Hello parshnem,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we hereby confirm that we have escalated your complain to our technical team to give you a call back on the 3rd March 2016 between 6h30 and 6h45 in the afternoon as per request. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we hereby confirm that we have escalated your complain to our technical team to give you a call back on the 3rd March 2016 between 6h30 and 6h45 in the afternoon as per request. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply02 Mar 2016, 10:50
Official
Hello parshnem,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we hereby confirm that we have escalated your complain to our technical team to give you a call back on the 3rd March 2016 between 6h30 and 6h45 in the afternoon as per request. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we hereby confirm that we have escalated your complain to our technical team to give you a call back on the 3rd March 2016 between 6h30 and 6h45 in the afternoon as per request. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,