1 reviews | Active since Feb 2016
bad service
I received my explora decoder on the R899 package last week Tuesday.Couldnt add my extra view decoder due to funds having to be moved,then had to wait two days until extra view was liked for my hd pvr.Then,i couldnt even enjoy my extra view that was linked to the explora because what they dont tell you,is that you have to pay the installation guy to setup the extra view even if you had it before because of the frequency of the explora and hd pvr that has to be set.Now I must pay the installation guy R300 to setup extra view.Only then,i found out from the installation guy that my explora which I only have for 7 days is faulty.Now I must drive all the way to Multichoice,which cost another R200 for petrol,in order for the decoder to be inspected instead of them sending out one of their installation guys out.Oh yes,and my funds still laying on my old account and not on the dpp contract so I will have double billing issues still.....bad,bad,bad,bad service.Regret taking this explora because my hd pvr and single view hd decoder worked perfect for which I payed for,now must pay again for extra view setup
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the credit balance on your normal account has been mover over to you DPP account and the billing adjusted as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the credit balance on your normal account has been mover over to you DPP account and the billing adjusted as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert