Bad service

On the 18th of February 2016 my services were disconnected and I called multi choice. I spoke to 5 people without succeeding. I told the 5th person that I'm going to run out of airtime because I've been calling and no one bothers to request their supervisor to call me back given the fact that my query was not resolved. I don't understand why this is the case backseat I paid my account o. The 30th of Jan. Now I'm sitting with a tv that is not working....I'm so livid with the individual that chose to disconnect my phone for no reason. I held on for more than 10 minutes.....this is just so upsetting to the highest extreme. I wish that someone with brains will call me back and get this sorted out . I'm seeking an alternative, this is just nonsense. I need to be reimbursed for the hours my tv was disconnected.