1 reviews | Active since Jan 2015
bad service
Contacted multi choice 2days ago to enquire my bill for the month.Thembi from the Randburg call centre stated that my bill is R362, and if I pay before the 2nd my decoder will not be disconnect. Friday the 30th I spoke to Sipho who also stated that I need to pay the mention amount. to be safe I paid R370just to be on the safe side. When I arrive @ how my service is deactivated. I purchased R55 recharge voucher to contact them and enquire.They stated my payment does not reflect ,once they receive my payment my line will be reactivated immediately. I spoke to team leader absolum he could not resolve the query and I'm still awaiting feedback. I spoke to shareen who stated that she knows her job and should not speak to her like a child. All indeed is my service to be reactivated and be refunded the funds I spend on their rude uneducated consultants and the reconnection needs to be waiverd as I'm not paying for it.<br>
We've tried ccontacting you to no avail. We would like to apologise for the poor service received at our CallCentre and would like to thank you for taking the time to bring this matter to our attention.
Your concerns regarding the individuals involved will be escalated.
You can also interact with us on any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvcare
-Facebook/DStv
Regards
Girly
We've tried ccontacting you to no avail. We would like to apologise for the poor service received at our CallCentre and would like to thank you for taking the time to bring this matter to our attention.
Your concerns regarding the individuals involved will be escalated.
You can also interact with us on any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvcare
-Facebook/DStv
Regards
Girly
