1 reviews | Active since Sept 2015
Bad Service
On 5 Dec 2015 I called multichoice & spoke to Thabang. I requested that our dstv be suspended for some time since there was a ******* at home and the television was ******. I was informed by Thabang that he would put the request to be effected from the 1st of January 2016 since we had already started the month of Dec 2015. So I then assumed that the suspension was effected. On Friday 29 January I was shocked to get a message stating that I need to pay R152 before 30 January with reference number ***6. I wrote to Multichoice requesting an explanation why I am being requested to pay more money as I am under the impression that my service was suspended. Bernard indicated that i was supposed to submit an affidavit with a case number. How was I supposed to know that i need to submit an affidavit when Thabang never informed me of the requirement? And why am I still being billed for a service that I thought has already been suspended as from 1 January 2016? (this means that they took the extra funds that was already in my account as i normally pay more). I am disgusted by the service from multichoice. Maybe its time to look for another service provider as the service is unacceptable
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved on the 4th d February 2016. Your account was credited with the amount of R152.00, your account reflects a zero balance, your next payment is due on or before the 1st March 2*** amount R319.00. Please be advised that DStv Ext package including extra view is currently active on your account. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved on the 4th d February 2016. Your account was credited with the amount of R152.00, your account reflects a zero balance, your next payment is due on or before the 1st March 2*** amount R319.00. Please be advised that DStv Ext package including extra view is currently active on your account. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important
Best regards,