1 reviews | Active since Mar 2009
Bad service
I don't even know where to start, first three call centre agents have no way of speaking, they keep you on the line for 20+ mins and never call back as they promise, I asked to be downscaled,which they did bit only days later then expect me to pay for the days they didn't change, then tell me it's my duty to check and call,I have wasted so many cell phone minutes on dstv and not one apology or call back then they decide to cut my connection and I must pay reconnection fees when they made the mistake, I pd now what they said I must only because my kids r missing out,hope u happy, u won and have my money.if there was a way I cud do without them I would,going to now work on my kids to watch sabc channels for cartoons and buy them or hire movies to watch, soon angry but guess what,there's nothing I can do about it,for what we get from them is really not worth the price
Hi Natasha
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've made numerous attempts to try to get in-touch with you but no luck has prevailed, the cellphone number you've provided just rings with no answer. Could you please call in the Call-Centre with either your I.D/customer/smartcard number in hand so that we can further assist you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Hi Natasha
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've made numerous attempts to try to get in-touch with you but no luck has prevailed, the cellphone number you've provided just rings with no answer. Could you please call in the Call-Centre with either your I.D/customer/smartcard number in hand so that we can further assist you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil