DM
Dyondzani M
1 reviews | Active since Jun 2014
31 Jan 2016, 09:14
Bad service
I spoke to Mpho on the 11th, to change my package, she advised about the amount and I paid. When I call back Ndabezinhle didnt seem to know her job at all. She couldnt read what Mpho wrote on the system. Now my service is suspended while I just paid on the 12th. <br> <br> I was not called before when I send my complain. <br> <br> I need to be called back. <br> <br> I hate the way the call centre handle issues.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 10:17Hello Dyondzanir,
It is with regret that we learn of the frustration and inconvenience you have experienced with our Call Centre. Please accept our sincere apologies in this regard.
We've tried to contact you on the mobile number provided, to no avail. Please refer to your personal email address for further information in regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards,
Lebogang
It is with regret that we learn of the frustration and inconvenience you have experienced with our Call Centre. Please accept our sincere apologies in this regard.
We've tried to contact you on the mobile number provided, to no avail. Please refer to your personal email address for further information in regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards,
Lebogang
Best regards,
DStv (MultiChoice)'s reply12 Feb 2016, 10:17
Official
Hello Dyondzanir,
It is with regret that we learn of the frustration and inconvenience you have experienced with our Call Centre. Please accept our sincere apologies in this regard.
We've tried to contact you on the mobile number provided, to no avail. Please refer to your personal email address for further information in regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards,
Lebogang
It is with regret that we learn of the frustration and inconvenience you have experienced with our Call Centre. Please accept our sincere apologies in this regard.
We've tried to contact you on the mobile number provided, to no avail. Please refer to your personal email address for further information in regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards,
Lebogang
Best regards,