BAD SERVICE

Hi.<br> What must one do to get someone from Multichoice to actually take 5 minutes out of their day to get back to you on a query that I have logged 4 days ago. I bought a Dstv Explora in Desember 2015 and it is sooooo slow.... It actually SUCKS...!!!!!.. I thought this was supposed to be this amazing fast machine. When I change channels I can count to 5 before if does anything...???.. Surely this is not the product that you guys are so proud of..????... I need this sorted out. I need someone to get back to me with answers... And how you will be fixing it. I really dont see why me must pay this outrageous amount of money each month for absolutely NO SERVICE DELIVERY whatsoever. I am about 5 minutes away to cancel my Dstv contract.<br> Disgusted with your poor service delivery.... But funny how good you are at taking the money each month...If only you were that good at looking at the people who let you keep your jobs... ie... YOUR CLIENTS!!!!!